Great support should not depend on the size of your team
TopReply gives every business an AI support agent that knows its content, speaks its customers' language and knows when to bring in a person.
An example day
Questions don't keep office hours
- Answered by AI
- Handed to your team
- Team online
“Do you ship to Australia?”
Answered by AI · after hoursWhy we built TopReply
Visitors ask the same questions. They should not have to wait for the answers.
Most businesses answer the same questions every day: shipping, returns, opening hours, prices. Small teams cannot be online around the clock, and the visitors who do not get an answer simply leave.
Generic chatbots promised to fix this, but they guess, go off-script and are hard to keep up to date. We wanted something different: an agent that only answers from what you have written, that you can set up without a developer, and that hands the conversation to your team the moment it should.
That is TopReply. The AI takes care of the routine, and your people get their time back for the conversations that need them.
What we believe in
The principles behind every feature we build.
- 01
Answers you can trust
The agent answers from your own content. When it does not know, it says so and hands over instead of guessing.
- 02
People stay in control
AI takes the repetitive questions. Your team reviews conversations, refines answers and steps in whenever it matters.
- 03
Privacy by default
Data is hosted in the EU and handled under the GDPR. Your content is never used to train AI models.
- 04
Simple to start
Add your website, pick your colors and paste one line of code. Most teams are live the same day.
- 05
Fair pricing
You pay for conversations the AI actually answers. Chats your team handles on its own are not billed.
- 06
Made for every market
Visitors get answers in their own language, so one chatbot can serve customers across Europe and beyond.