Isolated per organization
Chatbots, knowledge, conversations and leads belong to one organization. Every query is scoped to it.
Your data stays safe, private and in the EU
Your customers trust you with their questions. Every request is checked on its way in, and every piece of data stays inside your organization.
VisitorOn your website
HTTPSEncrypted in transit
Allowed domainOnly your sites
Rate limitBots stay out
Visitor tokenOnly their own chat
TopReplyHosted in the EU
EU hostingGDPR · DPA on requestHTTPS with HSTSArgon2id passwords
Security built into every layer
From the network to the database, each layer has its own protection. Pick a layer to see what it does.
Hosted in the EU
Your content and conversations are stored on servers in the European Union.
Audit trail
Replies, takeovers, status changes and deletions are recorded with who did them and when.
Accountability
Every action leaves a trace
When someone on your team replies, takes over from the AI, closes or deletes a conversation, it is written to an audit trail with who did it and when. Agents can answer chats without ever touching settings, billing or your knowledge.
- Billing and deletion stay with the owner
- Removing a member ends their access
- Viewers can read without changing anything
Audit trail · Today
Privacy & GDPR
You decide what happens to your data
TopReply is built by Valmark Ltd in Cyprus and follows the GDPR. We process data on your behalf, and only to run your chatbot.
Request a DPA- Your content is only used to answer questions for your own chatbot
- We do not use your content or conversations to train AI models
- Choose how long conversations and leads are kept
- Delete conversations whenever you like, or ask us to delete all of your data
- Analytics keep the page path only, never the query string
- Lead forms can ask for consent with your own wording
Found a security issue?
Tell us at [email protected]. We read every report and keep you updated while we fix it.